Terms of Use

These rules have been developed on the basis of the current legislation of the Republic of Bulgaria and internal rules of the hotel.

BOOKING AND CANCELLATION TERMS AND CONDITIONS

ROOM PRICE

Price per room includes: corresponding number of nights BB or HB or other meal conditions (depends on the offer) and free use of the spa area - use of outdoor mineral pool (seasonal), indoor mineral pool (35 C ), indoor children's playground, outdoor children's playground, geyser and massage jets; tepidarium , Roman bath, infrared cabin, classic sauna, contrast hydro massage shower, insurance, free wireless internet, free parking. Room rates are set by the hotel. The hotel reserves the right to change its pricing policy at any time.

POLICIES FOR THE ACCOMMODATION OF CHILDREN

Each child from 2 to 5.99 years stays free of charge when using an extra bed.

A child from 6 to 11.99 years is charged extra per night when using an extra bed.

Any person over 12 years stays for the extra bed charge.

MAXIMUM ACCOMMODATION CAPACITY

• Single accommodation - room without balcony or studio with balcony - bedroom.
• Double room without balcony - maximum 2 adults - twin beds.
• Studio with terrace - maximum 2 adults and 2 children up to 11.99 or 3 adults.
• One-bedroom family apartment with 2 bedrooms - maximum 4 people or 2 adults and 2 children up to 11.99 or 3 adults and 1 child up to 11.99.
• Maisonette with large terrace and jacuzzi - 106 sq.m -. 2 adults plus 2 children up to 11,99 years or 4 adults .
• ART studio - maximum 2 adults and 2 children up to 11.99 or 3 adults.

If you have any questions about the maximum capacity of each room, please contact the reservations department for details. Spa Hotel Olympus reserves the right to refuse access to more people than is permitted for the room type.

PAYMENT FOR HOTEL SERVICES

All hotel services offered on site can be used according to the number of guests in the room. In the restaurant and/or lobby bar , guests sign the receipt with the room number indicated on it , and the charges incurred are billed to the room and paid , along with other charges upon check-out .

If guests wish to extend their stay, they must contact reception to check availability.

CHECK-IN AND CHECK-OUT

Check-in time is after 15:00 (unless earlier check-in is guaranteed by the hotel). 

Room check-out must take place by 12:00 on the day of departure. 

Early check-in is possible every day after 12:00 and for a fee of 20 euros / 39,12 BGN. 

Late check-out is every day if possible until 15:00 and for a fee of 20 euros / 39,12 leva. 

The hotel reserves the right to confirm late check-out 24 hours in advance.

FOOD AND DRINK

Items in the mini bar are chargeable. You can check the price list in the room. The cost of the items consumed will be added to your room bill. If you do not wish to use the mini bar service, please inform reception - extension 9. The minibar will be refilled daily. No food or beverages may be brought into guest rooms or into the hotel (outside purchases). You are not allowed to put your own food and drinks in the fridge/minibar.

ALCOHOLIC BEVERAGES

No alcoholic beverages may be brought into the Olympus Spa Hotel. Alcoholic beverages purchased at the hotel may not leave the premises where purchased. Excessive drinking and abuse of alcohol or other illegal substances are cause for ejection from the hotel without refund.

Alcohol is not served to guests under the age of 18 in accordance with Bulgarian law.

SMOKING POLICIES

SMOKING IS STRICTLY PROHIBITED in all interior areas of the hotel, including: rooms, common areas and corridors and spa. Smoking is only permitted in designated areas within the hotel's outdoor areas.

Violators are fined €102.26 / £200 to be added to the room bill.

* We appreciate your cooperation with this no smoking policy.

DRESCOD

The dress code in all public areas of the hotel is sporty/elegant. Guests may only wear swimwear and/or bathrobes in the hotel's spa and pool areas. Flip flops are required in the spa and pool area.

When visiting other common areas, they must be fully clothed and in accordance with our dress code policy.

The hotel reserves the right to judge acceptable noise levels or behavior of guests, who must take any corrective action steps as requested by the hotel.

In the event of failure to comply with management's requests, the hotel may terminate the reservation or suspend any event immediately without liability for refund or compensation. It is the hotel's policy not to discriminate on the basis of race, colour, nationality, religion, sex, marital status, age, ethnic origin or disability.

ПOPINION

We expect all guests to behave in a family-friendly manner. Behavior that uses profanity, insults and physical confrontations are offensive to hotel guests and may be cause for immediate eviction without refund.

A zero tolerance policy, whereby the hotel reserves the right to refuse service or accommodation at the hotel is to persons, and immediate release from the hotel without refund is to persons who : on the hotel premises act in a clearly intoxicated or disorderly manner, destroy or threaten to destroy hotel property, or cause or threaten to cause a public nuisance; or refuse or are unable to pay for accommodation or services.

A person who negligently or intentionally causes damage to the Hotel or any furniture or furnishings shall be liable for the damages he or she has caused and shall pay for the same according to a schedule of charges, including loss of revenue to the Hotel resulting from the inability to rent or lease rooms until the damages are restored. If this damage becomes apparent after the guest has left, the hotel reserves the right to contact the guest and/or the tour operator and authorities for further assistance. No exceptions will be made.

SAFETY POLICIES

1. Children under 6 years old must not be left without parental supervision in the common areas of the hotel, lifts, spa area and children's playground.
2. Children under 12 are not allowed to use the equipment in the gym, sauna or steam room.
3. Running in the pools and areas of the spa is strictly prohibited.
4. Children under 12 years are not allowed to use the jacuzzi in a pool unless accompanied by an adult.
5. Jumping in all types of pools - indoor and outdoor is strictly prohibited.
6. Before using the pools and in order to protect guests and their comfort, wearing slippers and showering beforehand are mandatory. Shower cabins are located near the entrance to the pool area.
7. Due to its physical characteristics, the flooring around swimming pools can be wet and slippery. Guests are asked to be careful and read all warning signs to avoid accidents.
8. Use of the salt room is subject to prior instructions from staff. Children under 12 years are only allowed in the room if accompanied by an adult.
9. Climbing on the fence, chairs and tables is absolutely forbidden.
10. The hotel reserves the right to judge acceptable noise levels or behavior of guests, who must take any corrective action steps as requested by the hotel.
11. All guests are obliged to follow the established rules and signs in the hotel area, as well as the verbal recommendations of the staff.
12. Management reserves the right to check guests' luggage if they suspect that hotel property has been taken.

PETS

Pets are not allowed on the property.

PARKING

The hotel has its own car park which is free for guests and subject to availability. The hotel accepts no responsibility for damage or theft of vehicles parked on the premises.

КERSIAL PHOTOGRAPHY

By entering the property, each guest grants Spa Hotel Olympus the right to videotape or film him/her on the hotel property for any reason without payment or consideration.

VIDEO SURVEILLANCE

A CCTV system is in place throughout the hotel (except in the restrooms, hotel rooms and some areas in the spa).

By using hotel services, guests agree to video surveillance.

CHILDREN ANIMATION POLICIES

If your child gets lost or separated from your party, contact a receptionist or security officer for assistance. 

If your child is caught on film at an event, by an employee or person authorised by the hotel, you have the right not to allow this to be used for promotional purposes on or off the hotel premises. 

The advertised programs in the children's animation are carried out in suitable astronomical conditions outside the hotel and under strict rules of age and the need for parental accompaniment - mandatory for children under 5 years.

In the event of insufficient participants in a particular children's event (minimum 5), the hotel reserves the right to change or cancel the event.

ПSECURITY POLICY

At Olympus Spa we have our own staff of trained security guards working 24 hours every day to ensure the safety and security of our guests.

SEIFE

Spa Hotel Olympus provides a safe for each room, located opposite reception with an individual key for each. It is included in the room rate. The hotel is not responsible for valuables and money left unlocked and outside the safe, including those in guest rooms and public areas.

CLEANING

We offer cleaning every day from 8:00 to 16:00 against a „Clean your room“ hanger. If the „Do Not Disturb” hanger is left until 3:00 pm on the current day, your room will be cleaned the next day. If you need anything after 16:00 please ask at the reception.

LOST AND FOUND POLICY

Spa Hotel Olympus is not responsible for lost, damaged or stolen personal belongings.

Spa Hotel Olympus will store all belongings and will make reasonable efforts to contact the guest if an item is found in the room after the guest has left. We will send the items back at the owner's expense. Any items in Lost and Found that are not claimed within thirty (30) days will be donated to a local charity or discarded.

COMPLAINTS AND DAMAGES POLICY

Any comments or complaints about the stay should be directed to reception , complete the ANSWER CARD, reception and send it or to the manager on duty during the stay so that the matter can be resolved immediately. Except in the event of death or personal injury caused by the Hotel's negligence, the Hotel's liability to the Guest is limited to the cost of the booking. Unless the Hotel is not liable under the above clause, the Guest indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages arising out of or resulting from the Guest, booking, event or function. The Hotel will not be liable for any failure to perform if the failure is caused by a factor beyond its reasonable control. The Hotel reserves the right to charge Guests for the cost of repairing any damage caused by any intentional, negligent or reckless act, omission, default or neglect by Guests to the Hotel's property or structure. If such damage becomes apparent after the guest has left, the hotel reserves the right to charge the guest.

If a key card is lost, reception must be notified immediately. A new card will be issued in exchange for an ID card. A lost key card or other service card will be charged EUR 20 / BGN 39.12 at reception.

PERSONAL DATA

Your personal data is protected under the legislation of the Republic of Bulgaria and is used only by the reservation department of SPA Hotel Olympus.

Your personal data will not be provided to third parties. „Vital Tour Ltd. is registered as a personal data controller under No. 0054488.

LIABILITY TO THIRD PARTIES

Third Party Liability: the Hotel accepts no liability for services provided by third parties to guests, notwithstanding that such services may be arranged by the Hotel. Any demand, request, charge, claim or damages which may be incurred by the Guest (or any person claiming) shall be made directly to such third parties and the Hotel will afford all reasonable assistance in this regard.

PAYMENTS AND ADDITIONAL SERVICES

All tariffs are quoted in the national currency, which is Bulgarian lev (BGN). All payments are made in BGN as required by law. Visa, Visa Electron, Maestro, Mastercard, AMEX.

EMERGENCY PROCEDURES

Elevator/elevator attachment

In the event of an elevator jam or other emergency, please pick up the phone located in the elevator to reach the front desk.

Fire safety

• As we are very responsible for the safety of our tourists and staff, we have taken extremely serious precautions to prevent possible fires.
• All staff have received fire training and are familiar with the hotel's fire procedures;
• There is a fire evacuation plan on the back of each room door, as well as near elevators and public areas. Please read them carefully;
• The hotel is equipped with smoke detectors in rooms and public areas. There is a fire alarm system (sound and light);
• There are fire extinguishers and fire hoses of appropriate size available in an easily accessible location;

If you find fire or smoke, please dial Reception.

Tell the receptionist:

The nature of the emergency

Floor and room number

The extent of the fire and any other information requested

Do not hang up the phone until instructed to do so by the receptionist.

Natural disasters - earthquake, flood, severe weather

In the event of a natural disaster:

• Keep calm and follow the instructions of the staff. Do not run away or panic. Stay where you are. Most injuries happen when people are entering or exiting buildings.
• In the event of an earthquake, take cover. If you are inside, get under a heavy desk or table, against an interior wall or under an interior door. Stay away from glass, windows and exterior doors. If you are outside, stay away from buildings, sidewalks and electrical wires.
• Use the stairs; do not use the elevators. Hotel staff will check all exits for safety. You may then leave the building if that is the appropriate action.
• In the event of an earthquake, do not use candles, matches or open flames. Gas lines may be damaged and flames may cause explosions or fires.
• Tell the rescuers you are safe. If you leave your room or leave the building, make sure hotel staff know where you are.

Consequences of hotel policy violations

In the event of non-compliance with management's requests, in the event of violation of hotel rules and policies, the hotel may terminate the reservation or immediately suspend any event without liability for refund or compensation. 

It is the hotel's policy not to discriminate on the basis of race, color, national origin, religion, sex, marital status, age, ethnic origin or disability. Guests, employees and representatives of the Tour Operator are expected to abide by this Policy and the Hotel may, without liability to the guest, eject from the Hotel any person or persons violating this Policy.

For further information on the Hotel Policies and services offered, please refer to the Information folder which can be found in each room.